Northeast Kingdom Chamber of Commerce Business Directory
Wes Ward Auto Repair
St. Johnsbury, VT
Wes Ward has been a contributing community member providing quality auto repair services in the Northeast Kingdom since 1981. Wes started his business at Bedard’s Service Center on Portland Street and later moved the business to his home in Danville to be close to his children while they were in school. In 1999, Wes took advantage of the opportunity to relocate Wes Ward Auto Repair to its current location on Portland Street. Wes Ward Auto Repair provides quality passenger vehicle and light truck repairs and preventive maintenance services from Monday through Friday each week for area residents.
Wes Ward Auto Repair is a proud member of the NEK Chamber of Commerce and the Better Business Bureau, and has earned the distinction of becoming AAA approved auto repair facility in 2004, 2006, 2008 and 2009. These affiliations and achievements clearly illustrate Wes’ commitment to building strong customer relationships.
Our Commitment to Our Customers
Wes Ward Auto Repair makes the following commitments to all of its customers:
- To listen carefully to your vehicle repair concerns.
- To thoroughly explain the service and/or repairs your vehicle needs and to explain why it needs them.
- Promise that only highly trained service technicians will work on your vehicle.
- To keep a detailed record of all services we perform on your vehicle and to provide you with reminders when preventive services are recommended.
What is A.S.E. Certification?
Automotive Service Excellence (A.S.E.) is a specialized testing program designed to test the skill levels of automotive technicians. Certifications are awarded only to individuals who successfully pass tests administered by an independent testing entity. Certifications can be earned in specific areas of interest, but A.S.E. certified Master Technicians have succeeded in completing the full range of tests offered under the program.
Why Do We Test Drive Your Vehicle?
We test drive vehicles to ensure that we fully understand any potential problems your vehicle may be experiencing. At Wes Ward Auto Repair, test driving your vehicle, before and after maintenance or repairs, is an important part of our quality assurance program.
The Importance of Implementing a Preventive Maintenance Program for Your Vehicles
Preventive Maintenance is an area of emphasis for Wes Ward Auto Repair. Implementation of an aggressive Preventive Maintenance program for your vehicles will significantly increase the longevity and the value of your investment. At Wes Ward Auto Repair we highly recommend that the following items be part of your scheduled Preventive Maintenance program.
- Oil Change every 3,000 miles.
- Engine Tune-up – a fouled spark plug or plugged/restricted fuel injector can reduce fuel efficiency by as much as 30%.
- Fuel Filter Change every 10,000 miles to prevent rust, dirt, and other impurities from entering the fuel system.
- Transmission Fluid and Filter Change every 25,000 to 30,000 miles to protect the precision-crafted components of the transmission/transaxle fluid.
- Lubricate the Chassis frequently to extend the life of the moving components of the suspension system.
- Front End Alignment to extend the life of the vehicle’s tires and to increase fuel efficiency. In addition, tires should be rotated every 6,000 miles (every other oil change) to lengthen the life of your tires and maintain fuel efficiency.
Wes Ward Auto Repair has a clean, comfortable lobby for customers who want to wait for their vehicle. Arrangements can also be made to drop you off when you bring your vehicle in and to pick you up when your vehicle is ready.
What Our Customers Say About Us
In addition to our customers selecting us a the AAA Independent Shop of the Year in 2004, 2006, 2008 and 2009 they also tell us or write to us about how they feel about Wes Ward Auto Repair and the services we provide. Some excerpts from their “thank you” cards appear below:
“…Thank you, so very much, for seeing me through the tire and alignment fiasco...I can honestly say that the Lexus has not handled this beautifully since I bought it! I’ve learned my lesson and know where my loyalty lies. Thank you”
“We so enjoyed the article in the paper and wanted to take the opportunity to say a heartfelt “thank you” for all you do both professionally and personally. You, Randy and Paula have been very kind to us and we are very appreciative.”
“We wanted to thank you for your time diagnosing the Buick and warranteeing [sic] the shocks. We look forward to our next service visit.”
“Hi Wes, 5,500 miles into our trip now and car and camper both working well (except for spending a small fortune on gas). Say thanks to your mechanics that worked on our vehicles for us.”
“Thanks so much for fixing the brakes on our truck at such short notice yesterday. We were able to get the boys home in time as promised, and saved a family “upset.” We really appreciated your help especially as you were short handed.”
“Thank you for sending help to give me a hand with my Trooper. I know this is not policy and I appreciate you extending yourself to help me.”
“Thanks for the great work on our school van. We appreciate everything you did to keep it running!”
“Thanks so much for all you do. You’ve taken good care of me (and my cars of course) over the past few years and you are greatly appreciated. Keep up the great work.”
“Everyone at Caledonia County Relay For Life would like to thank you for your help and support. Thank you.”
Give Us A Try….
Wes Ward Auto Repair wants the opportunity to demonstrate the quality of our service to new customers. A partial list of our satisfied customers includes:
- A.D. Rossi, Inc.
- Appalachian Supply
- 5 Star Auto
- Keene Medical
- Lyndon Rescue, Inc.
- Dead River
- Palmer Brothers
- Poulos Insurance
- Sherwin Williams
- State of Vermont Fleet Management
- Trans-America Hydro-Seeding
- Vt. Forest & Parks
- Vt. State Police
- Vermont Tennis Courts
Wes Ward Auto Repair is a Parts Plus Car Care Center to provide customers with a broad range of quality parts and specialized services.
Wes Ward Auto Repair is AAA Approved For Auto Repair. Wes Ward Auto Repair has been selected the AAA Independent Shop of the Year in 2004, 2006, 2008 and 2009 by its customers!
Wes Ward Auto Repair
1193 Portland Street
St. Johnsbury, VT 05819 Phone: 802-748-3636
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